Effective Communication

The parts of effective communication
There are FIVE parts to good communication that are important to know. Today, let’s look at parts 1 & 2

1.    Spoken word. The words that come out of your mouth tell people who you are. Although what you actually say is not always as important as how you say it, the actual words DO matter, and you need to always choose your words carefully.

Speak Clearly. When communicating you want your message to be understood, and using slang or sarcasm may hurt your meaning and keep the other person from listening to you. If your words could offend, keep them to yourself.

Speak the truth. Your words are always associated with your good name. Never lie or make up stories. This will hurt your reputation.

Know when to stop speaking. Another aspect of spoken word is knowing when you’ve said enough. There are times when it is appropriate to say much about a topic, and times when it is best to say less. This is especially true when dealing with matters of privacy. If you are told or find out private information, revealing that information to others can break the trust someone has in you, hurt someone else’s feelings, and simply make you look bad.

2.    Written word. The words you write are especially important for two reasons. First, they leave a somewhat permanent record of what you said and can be brought back to “haunt” you in the future. Second, written word does not include the receiver’s ability to hear your tone and see your non-verbal cues in order to determine the manner in which you are trying to convey your message.

This information is really important to keep in mind when composing e-mail messages. Many conflicts arise over the content of e-mail because the receiver misinterpreted the tone of the sender. This becomes even more important if you have a problem or information to convey that may cause bad feelings or anger someone. If this is the case, it is best to give the information in person to keep further misunderstandings from occurring.

As a Career Coach it is my duty to make sure that clients are aware of the various parts to communication; as a great employee, it is the clients duty to use the most effective communication possible. Strong communication skills can impress an employer in several ways, written communication…your cover letter and resume are an example of your work product and often is your first impression )you only have one chance to make a first impression. During an interview it is important to articulate your skills and abilities in relation to the job for which you are applying and it is through practice and research that you will know what is wanted and required for the position.  On the job you need to be able to communicate with coworkers, customers, supervisors, and anyone else that you may be working with so they know exactly what it is you are trying to tell them.

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“Loretta is a highly experienced and productive professional in the field of Workforce Development, Job Readiness, Career Counseling, Workshop Facilitation, and Job Search Preparation. I have worked with her closely for over six years, and she has consistently been a valuable, key resource in the employment community. For three of those years, she was at Napa Valley College as a resource specialist in their career center... 
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