Best Customer Service ~ Outback in Pinole, CA

As a Career Coach/Workshop Facilitator one of the main things that I have taught is how to

give great customer service. It seems to me that customer service is often lacking even

though the customer is putting out good money for services. I don’t usually go out of my 

way to say much about the customer service I receive because most of the time, it simply is

not worth mentioning! However, my husband and I went out to dinner the other night at the

Outback Steakhouse in Pinole, CA and the customer service was off the charts in customer

care and satisfaction. I am not going to go into the details but I am going to say that there

was an aspect of the dinner that was not up to my standards and when I told our server, he

immediately offered to make it right. I accepted his idea for a resolution and within a few

moments, a young man came over and introduced himself as “Ian” and really went out of his

way to find out exactly why I was not happy, and then proceeded to go into the kitchen and

cook my new food himself…to my specifications. He was gracious and customer oriented

and left me wanting to tell as many people as possible that they should go to Outback in

Pinole, CA and enjoy the experience because the customer service is the best! I will say it

one more time…”Ian, you are one of the best customer service representatives that I have

encountered and I have posted it on my facebook page and now my blog and I have told

several people that Outback, Pinole is the place to go!” Thank you for the best dinner out we 

have had in a very long time!

Loretta Perry-Dawson

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“Loretta is a highly experienced and productive professional in the field of Workforce Development, Job Readiness, Career Counseling, Workshop Facilitation, and Job Search Preparation. I have worked with her closely for over six years, and she has consistently been a valuable, key resource in the employment community. For three of those years, she was at Napa Valley College as a resource specialist in their career center... 
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