Customer Service

I think that most people know how I feel about customer service…good and bad. That being said, the other night we had to make a trip to the laundromat in Napa. I remembered on from many years ago so we decided to go there. It is still there and under new ownership. We were having trouble with a washer and a young man came up and asked if we needed help. He turned out to be the owner. The place is remodeled and is called Laundryland and we spent almost the whole time we were there talking to the owner. As it turned out, he went through my workshop series at WIB way back before I become a case manager…so it had to be before 2010…and he remembered me.

But the reason I am here today is that he provided great customer service by noticing that we were irritated and coming right over to make it right.  It was great to see that even though he is not in the training field that he studied, he is still doing really well for himself. Great going Mark…keep up the great customer service. We don’t often need to go to the laundromat but we will come there if we need to use those giant washers again. he spent the time to communicate how is working to make the business a success and how he wants to communicate with and treat his customers.

Communication

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Colleague Statement
“Loretta is a highly experienced and productive professional in the field of Workforce Development, Job Readiness, Career Counseling, Workshop Facilitation, and Job Search Preparation. I have worked with her closely for over six years, and she has consistently been a valuable, key resource in the employment community. For three of those years, she was at Napa Valley College as a resource specialist in their career center... 
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