Let’s talk about work…

I am curious…what is your work culture like? Do you have a workplace that is casual, casual dress, casual-sort of personal conversations, employees hang out together, talk about what a great family you all are together, and get along without trying to hurt each other, the boss is in with the crowd, or at least gets involved in things like company parties? Do you know the names of your coworkers family (partner, children, grandchildren), or do you know that they have children or grandchildren but don’t really know much about any of them? Connected on social media?

Or

Do you have a workplace that is all business all the time, business attire, no chit-chat on company time, people don’t really get to know each other off work, the boss is separate as much as possible and if there is a company function (let’s say lunch-time Halloween get-together since it is October) makes an appearance, maybe has a small plate but doesn’t really socialize? Do you know anything about your coworkers family or at the very least see pictures on a desk and maybe make a comment? Are you connected on Linkedin or any other social media site?

Maybe

Do you have a workplace where you get to do your own thing…you wear what you want, you are able to work hours you want, spend time out and about doing company business, be creative if you want or need to be? Can you bring your kids to work if needed? Do you know any personal things about your coworkers lives? Are you connected on social media?

Let me think….

How about…do you have a workplace where it is a combination of things: you dress in business casual attire and maybe have a casual Friday thing happening, you are friends with coworkers, sometimes you hang out but not on a regular basis, at work you can take time to chit-chat with coworkers, the boss is friendly and approachable, participates in parties, allows time for people to plan them and attends, the boss doesn’t make a fuss if people chit-chat at each others desks as long as all the work is getting done? Are you connected on social media and do you comment on pictures or endorse coworkers?

What is the norm? What should it be? Should there be people saying we are a family? If you do say it, should you mean it in a real way, or is it just a figure of speech and you should not take it to heart? Please go to my blog post and give me  your idea of your work, tell me how you feel at work, how do you think it should be, what is acceptable and what is not?

I am just wondering how people see and feel about the workplace, either where you work now or where you have worked in the past, even your ideal workplace would be great to hear about. I am thinking of doing a more formal study and I would like to start with you and if I do write an article or possibly and ebook…sharing your ideas will be important to me since you are my first participants.

Use different name if you feel better doing so…but please give me some feedback on this question that I am trying to answer…how many people are working in the environment they would choose if they ran that business and are you happy where you are?

Thanks for the help…

Coach LPD

Do you help when needed? Or…do you ignore the needs of others? Internal Customers…are still your customers!

I know a person who was walking thru the building where they work and a coworker asked if they knew how to do something on the computer that they could not figure out…the person stopped and took about 15 minutes out of their day to assist this other person and then told the person how they did it so they would know next time.

That is what “Internal Customer Service” is about! People talk about customer service all the time…what is it? How do you best treat a customer? However, very often people only think and/or care about the external customers and forget to treat those they work with everyday with the same courtesy. We are all customers to each other at work and if you would not behave a certain way or speak a certain way to the external customers, why would you do it to your coworkers/internal customers?

Would you run to your customers and spread gossip about someone? Probably not. Would you expect your external customers to jump into your conflict? Probably not.

Let’s think about how we are behaving toward ALL of our customers. You may be hurting someone simply by thinking that they are not an “external customer” so they don’t qualify as a person who deserves the same respect.

On the other hand…let’s play devil’s advocate for a moment…should you have to treat internal customers with respect if they are not respectful? Maybe/Maybe not…what do you all have to say?

I have my own opinion and will post that in a few days…until then…what do you all think????

Have a great weekend…and don’t spread rumors or hurt others if you can help it.

Empathy at work? Yes or No???

I heard of something that happened  at someone’s job where the person was in crisis with a family emergency and another person simply either did not care, or was so self-absorbed that they didn’t even realize how hurtful they were being.

What do you think is the best approach to empathy at work? I think if we are going to spend so much of our lives with people we should be kind to them when they are hurting…I would love to hear what others have to say?

Be your best…every day…not just when you feel like it; and if you slip…take responsibility when you are wrong.

I look forward to hearing from you!

One of the worst type of people (in my opinion)

SPAM—-SPAM—-SPAM

I genuinely do my blog (or did my blog before some factors forced me to put my website on hold) to help people who are job searching or need to change jobs. I actually could a different type of blog that only gives part of the information and force those in need to pay me. Yes, I do get paid to do this work…both at my day job…and when I work with Career Create clients…but I choose to also be my best self by giving back some of what was also given to me when I was in college…so when people go to websites to SPAM them, it is rude, uncalled for, petty, and in my opinion the people who do that (especially to websites that are trying to help people) are one of the worst types of people. If someone sent me a response to a blog and said “Hey, I am trying to make money by doing _____ do you mind just looking at my site and if you find it acceptable could you please leave the link at the end of my comments?” I probably would do that for them, if the website is appropriate and not something that people would find offensive.

I realize I have not been blogging like I used to and I plan to change many things as my life has been changing and I now feel the need and the want to get back to what I love; working with career changers, job seekers, people who need motivation, and helping those who request help with resumes (yes, if it is not one of my free blogs, there is a cost attached) but the blogging is to give information in a field that I have worked very hard to become an expert. I am proud to say that many people that I highly respect in this field (and other fields) have called me a “Master of my trade” and although I always seek to get better, do continuing education, and know I need to learn what is new and fresh, I won’t deny myself the honor I feel when I am called something special for the work I do. I do blush, sometimes I try to say that they might be exaggerating a little if I feel they are overdoing it, but I am an expert in my field and I am proud to be one of the many that I admire. My partner at my day job is also an expert in this field and I am fortunate to work with her.

So the fact that I do know what I am talking about and that I blog to help others and I get people who try to ruin that and undermine my website allows me to express my opinion that they are one of the worst type of people. Again this is just my opinion on the spammers who cause my website problems, take much of my time to sift thru my comments, and deliberately access a website with the intention of simply throwing as much unrelated stuff as they can…I have gotten the same spam sites with the same name with the exception of one letter…multiple times from the same people…those are the people that I am talking about, the ones who simply have no regard for anyone they don’t know who is trying to build something.

Again, just my opinion, I have had some people who make sure they leave valid comments as well as a “pitch” for their website but they at least read the blog, take time to actually understand and articulate the comments on the blog itself before plugging their own stuff!

I am now going to leave this particular blog and move on to think of another one that will give information to someone who may need it.

Have a great weekend all of you non-spammers out there…spammers have the kind of weekend you actually deserve.

Coach

Customer Service

I think that most people know how I feel about customer service…good and bad. That being said, the other night we had to make a trip to the laundromat in Napa. I remembered on from many years ago so we decided to go there. It is still there and under new ownership. We were having trouble with a washer and a young man came up and asked if we needed help. He turned out to be the owner. The place is remodeled and is called Laundryland and we spent almost the whole time we were there talking to the owner. As it turned out, he went through my workshop series at WIB way back before I become a case manager…so it had to be before 2010…and he remembered me.

But the reason I am here today is that he provided great customer service by noticing that we were irritated and coming right over to make it right.  It was great to see that even though he is not in the training field that he studied, he is still doing really well for himself. Great going Mark…keep up the great customer service. We don’t often need to go to the laundromat but we will come there if we need to use those giant washers again. he spent the time to communicate how is working to make the business a success and how he wants to communicate with and treat his customers.

http://www.careercreate.com/services/communication/

Time to begin a new chapter

I was inspired today; inspired by a person who reads and listens to the same motivational speakers that I have always listened to. I closed off my website for a while due to personal reasons but those reasons no longer apply so I will be posting and working again to help others with their career needs.

I think that taking a break and working on my “day job” was what I needed to do but now it is time to get back to the heart of what I do and that is to use my life and training to motivate and guide others in their journey. Whether is is cover letters, resumes, interviewing, motivation, attitude, customer service or other needs I am back and ready to help.

I have decided to now take a Life Coaching course to take my training to a new level so I can extend my assistance to more people.

Look for new blogs coming regularly now that I am back.

Namaste

Loretta

Networking- important for your career

I was at work today and got a call from a person that I worked with over a year ago but she remembered my work ethic, how hard I work for my clients, and my knowledge base and contacted me to help her put a group of workshops together. In return…I have a chance at getting to know more of her federal employee coworkers and bosses so maybe if an opportunity comes up…she would recommend me for a job if I decide to be in the market.

Then I got home and saw a facebook post from my daughter that said “Just chatted with someone from my 2nd grade team for an hour and twenty minutes! It’s nice having such a supportive team and building such good relationships!” 😀

Yes, Jen it is awesome building such great relationships and having a supportive team and that is where keeping up on your networking can be so beneficial. I must have made a very good impression for this person to want to contact me and remember me all this time later…I actually worked with her prior to my hip replacement which was in October of 2012 so it has been more like a year and a half. I guess my next blog should be about making a great impression since that is part of this conversation.

On another networking note…contacts that I have from a previous job have contacted me to let me know that a job that I would probably like is going to open soon and that I should be the one to apply. I have stayed in touch with all of these contacts and cultivated great working relationships as well as friendships and they are paying off with job assistance…and I am not even actively looking! Imagine what would happen if I was looking and started calling all those networking contacts that I have spent years cultivating?!

So when you are job searching remember to call everyone you know to let them know the type of job you are looking for…but also let them know that for the right pay and benefits package, you might take another type of job. You always want to look flexible and open!

Please also remember that no matter how you feel make sure that if you go out of the house and you are actively searching for work…you are clean and well groomed. I don’t mean that you need to be in suit or skirt but rather make sure you are showered, hair combed, and your jeans are clean because networking can happen anywhere. I have gotten job leads in the grocery store checkout line and at the local coffee house. Making a great impression, especially a first impression, is key because you never get a second chance to make a first impression and it takes a long time to change an opinion of a bad first impression.

See you next time.

Coach

CUSTOMER SERVICE…ALWAYS IMPORTANT…this one is in Vallejo, CA

I have taught customer service workshops for many years of my career as a Career Coach/Employment Specialist so when i get great customer service I feel that I should let people know about it. We recently had to purchase a new vehicle because both of my(fully paid for) cars were wiped out in my driveway by a drunk driver! Thankfully no one was injured…just my pocketbook!

But back to the customer service…Vallejo Nissan! 😎 We have been taking cars there for many years, I think since about 2004 and have always received great service and when I took my new Nissan Rogue in for the oil change last week I was reminded as to the reason I continue to go there…they are HONEST…and they are very friendly and pleasant to be around but honesty is so very important. We took our car to the dealer where we purchased the car for the first oil change and they said we needed the more expensive synthetic oil and we paid quite a bit more than we were used to paying for an oil change…but this time we took it to Vallejo because we dropped the service contract with the other shop so we could go back to Vallejo Nissan…

This is where the customer service and honesty real showed…imagine my surprise when Scott Schlattman came out and said…I was mistaken…you don’t need synthetic oil for this car because it is a 2013 and it wasn’t until the 2014 that they started using the synthetic so it will be $30-$40 less than we thought!!! That is honesty…we would not have known the difference because we had already been told and paid for a synthetic oil change at another dealership!

Thank you Scott and Vallejo Nissan for being an honest and fair…not to mention excellent mechanic shop where a female who knows nothing about cars feels safe bringing my car in! I can’t say enough about Vallejo Nissan because they are amazing in all aspects but since I teach Customer Service…I am qualified to make a statement that says…If you want to see what great customer service is really like…go to the shop at Vallejo Nissan and talk to Scott or Teri! I give Vallejo Nissan 5 stars…and think I will post this on my facebook page to share it even further!

Until next time…remember that when in the world of work you have both external customers and you have internal customers which are your coworkers and supervisors and they should be treated equally great so if you are out there job searching…treat everyone you meet with your great customer service skills and it just might help you get hired!

Happy Labor Day!

Communication ~ Interview Killers & Winners

You need all the advantages you can get when you are going into an interview but there are mistakes that can kill the advantages. We will cover a few of these today.

First things first…do your research! You must know about the company and what the purpose and mission are before you can sell yourself to them. Go online and research everything you can find from their web site and from any news articles or press releases you can find. One of the questions that is often asked at an interview is “What do you know about our company?” If you can’t give them something substantial…it is an interview killer! If you can tell them something about their mission statement and goals and how you fit into those goals or why your own philosophy is in alignment with their mission statement…it is an interview win!

You must know exactly what you can do for the company. The company needs to know how you “fit” into their organization and it is up to you to tell them. You must know exactly where you can help them. If you have 10 years of experience in sales and consistently have rated number 1 or 2 on your sales team…tell the employer that you will bring those skills to their company to increase their bottom line. If you can give any type of accomplishments…it is always a win!

Know your strengths…if you are an organization wonder…let them know that. Unfortunately the question is often phrased as “Tell us some of your strengths and some of your weaknesses.” You must be able to state what your strengths are without hesitation, but without sounding arrogant. One of the reasons that I am such an excellent resume writer is my outlook on it…I am not necessarily a better writer than someone else but rather it is how I look at the challenge. I am an excellent resume writer because I see resume writing as a challenge that will strengthen my writing skills and I approach it as something that I want to be the best I can make it. I am sure there are better resume writers out there but I can offer that I will always take on the challenge and do my best. As for weaknesses, I generally advise clients to talk about something that they want and need to improve upon…and if they have already started with that improvement that is all the better. I personally get very frustrated while trying to work on my web site so I have reached out to a company that is going to help me learn more functions so it will be easier on me and I will be more efficient. These are interview wins because I know myself and what I can offer and I know areas that need improvement and I am trying to make those improvements happen.

Why did you leave your last job? This could be problematic if you had some trouble and were let go but at that point you simply need to be honest about what you learned from the situation…even if it wasn’t your fault. You never want to bad mouth a former employer because that is an absolute killer! You can however state that unfortunately there were changes within the company and personalities were not working out and being the “low person on the seniority list” you were the one who have to vacate the position…however what you learned was….maybe you learned that with a new change in management you were not allowed to be as involved with decisions and you should have taken a moment to watch the new manager and see and ask how they preferred you to involve yourself. Changes at a company can make staying an impossible in some situations but you must learn something in both staying and leaving. Maybe you simply could not work under the newly promoted person because your personalities did not gel…being upfront and stating that you knew the situation was coming where you would have to leave but prior to that time you tried to make it work and unfortunately it just couldn’t. Learning to watch and learn is not a bad thing so it can be a win in an interview. Trying to make something work is a win for you because you tried…just don’t say that you tried but the other person is a jerk and didn’t…simply state that there are the RARE instances where 2 personalities just can’t seem to work no matter how hard you tried.

Job hunting is hard work…it is the hardest job you will ever have but hang in there and keep trying until you find the right job for you.

See you next time…

Coach

PS…remember to send the thank you note immediately after the interview! One to each member of the panel.

The Law of Attraction

Yes I do believe that when you put positive energy out into the world…positive energy and good things will come back to you…I am going to begin a course tonight to become an Advanced Law of Attraction Coach so I can expand the great info that I want to pass along to you…stay tuned and I will get back here as soon as possible with the new information.

Coach Loretta

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Non-verbal communication is still communication
You have made it to the interview and now you need to make a great impression. What are your nervous habits? Do you really sit as straight as you think you do? Are you making eye contact? Watching the clock? Read more to ensure you are communicating what you want... Career Blog

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“Loretta is a highly experienced and productive professional in the field of Workforce Development, Job Readiness, Career Counseling, Workshop Facilitation, and Job Search Preparation. I have worked with her closely for over six years, and she has consistently been a valuable, key resource in the employment community. For three of those years, she was at Napa Valley College as a resource specialist in their career center... 
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